(301) 203–5600

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Our Service Area We serve Southern Maryland including Charles County, St. Mary’s County and Southern Prince George’s County

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Policies

Cancellations and Changes to Service

We reserve our time to care for your pet so please provide 1 business day advance notice when canceling or changing your reservation, including early returns. Fees for a full day of service will apply for cancellations or early returns with less than 1 business day notice.

Client Interview

Our initial client interview is free with at least one week notice of service needed. A $20 consult fee applies for consults with less notice, and for any update consults that are requested.

Holiday Fees

An additional fee of $15/visit will be assessed for holidays.

Inclement Weather

Extreme weather conditions present a unique problem when visits are scheduled. Visits may be delayed due to unsafe driving conditions and pets that are sick or in need of medication will receive priority scheduling during these times. It’s always a good idea to leave a key with a trusted neighbor for these emergency situations.

Daily dog walks will be canceled on days the federal government closes. Credits will be issued for those missed walks.

Keys

We require 2 working sets of keys to your home at the time of consultation, 1 for your sitter and 1 for the office. $15 fee for key drop-off, pick-up or key copy.

Last Minute Reservations

As soon as you have plans to travel, contact our office to secure your reservation. $20 scheduling fee applied for visits with less than 2 business days’ notice.

Payment for Services

Payment is due immediately upon completion of services. A late fee of 1.5% per month will be assessed for accounts over thirty days past due. Checks returned for any reason will result in a $35 return check fee.

Plant Watering

As part of our service, we are happy to water up to ten plants. Additional fees will apply for more plants and/or outdoor watering.

Security Systems

Our pet sitters are familiar with most types of security systems. We will review your system with you at our initial client consult. Please do not give us your master code but setup a unique code (that we will provide) for our use while caring for your pet.

Staff Safety

For the safety and security of our staff, please notify the office if someone will be in your home while you are away. Our staff will not enter your home when it is occupied.

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